Shipping policy

Thank you for shopping with Zivaako. This Shipping Policy explains how we process and deliver orders placed on our store.

Order Processing

All orders are processed within 1–3 business days after receiving payment confirmation. Orders are not processed or shipped on weekends or public holidays.

Shipping Time

Once your order has been processed and shipped, delivery typically takes 5–7 business days depending on your location. Delivery times may vary due to external factors such as courier delays or unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout before completing your order.

Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking details so you can monitor the delivery status of your package.

Delivery Issues

If you experience any issues with the delivery of your order, please contact us via email and we will assist you in resolving the matter.

Incorrect Address

Please ensure that your shipping address is correct when placing an order. Zivaako is not responsible for orders delivered to incorrect addresses provided by customers.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately so we can investigate the issue and assist you with a resolution.

Contact Information

If you have any questions about this Shipping Policy, you can contact us at:

Zivaako
3RD FLOOR, PLOT NO-6, MAHESH INDUSTRIAL ESTATE,
NR.SMC SWIMMING POOL, ANJANA,
Surat, Gujarat, 395002
India
Email: zivako27@gmail.com