Introduction

This Privacy Policy applies to your use of Zivaako (Shaktikrupa Creations) – Online Ecommerce Fashion Style (herein referred to as “Zivaako (Shaktikrupa Creations)” or “WEBSITE”), but does not apply to any third-party websites that may be linked to them, or any relationships you may have with the businesses listed on Zivaako. This Privacy Policy covers treatment of personally identifiable information collected from users (merchants, prospective merchants, etc.) who use Zivaako’s services, as well as consumer information that we acquire in the course of our business. This Policy also covers the treatment of personally identifiable information that Zivaako’s backend technology providers or partners may share with it.

To the Users

The terms “WE”, “OUR” and “US” refer to Zivaako (Shaktikrupa Creations) and/or the Website. The terms “YOU”, “YOUR” and “USER” refer to you as a user of Zivaako (Shaktikrupa Creations). “PERSONAL INFORMATION” means information you provide to us that personally identifies you, such as your name, phone number, email address, and any other data that is tied to such information.

An indicative list of the personal information collected from you includes: Full Name, Contact Details, Company Name, Email, Device Information, PAN, GST number, Director’s Information, KYC Documents, and Bank Account Information. You have the option not to provide this information; however, certain services may not be available to you without it.

Reason for Collecting and Processing Data

We collect personal information to efficiently render our services and reduce the risk of fraud. We process and collect your information mainly for the following purposes:

• To process your requested products or services and related payments.
• To contact you regarding your purchases or communications.
• To provide customer care and resolve complaints.
• For fraud prevention and account security.
• To improve our website, applications, and services.

Protection of Your Information

We access, collect, and store your personal information securely. If you provide third-party account credentials, you authorize the transfer of relevant data consistent with this policy. All information is stored on servers and cloud systems within India. We employ reasonable security practices and measures to protect your data but cannot guarantee complete security due to inherent internet risks. By using this site, you consent to data collection and processing as described.

Activity Tracking

We record information such as searches, pages viewed, browser type, IP address, and timestamps to administer Zivaako and enhance your experience. These aggregated records are used for analytics and improving security, without identifying individual users.

Intellectual Property

All intellectual property rights associated with this website and its content belong solely to Zivaako (Shaktikrupa Creations). Users are not granted any license or rights to use Zivaako’s trademarks, logos, or proprietary content without written permission. The website content is protected by copyright laws.

Cookies

Zivaako uses cookies to enhance user experience. Cookies help retrieve information for each visit and enable certain functionalities. Third-party analytics tools such as Google Analytics may also use cookies for visitor metrics, but they do not collect personal information. You may disable cookies via your browser settings.

Camera Permissions

We may require camera access to enable users to upload images directly from their device, such as government ID cards for KYC verification purposes.

Transfer and Sharing of Information

We do not disclose your personal information to third parties except as required by law or to fulfill your service requests. We may share data with banks, regulatory agencies, affiliates, or partners who support our operations. In the case of a merger or acquisition, your data may be transferred to the new entity, with notification provided via zivako27@gmail.com.

Data may also be shared in good faith for purposes such as preventing illegal activities, enforcing our terms, complying with legal obligations, or protecting user rights and safety.

Feedback

When you contact us with feedback, complaints, or inquiries, we store the information you provide for record-keeping and responding to your queries.

Legal Disclosure

We reserve the right to disclose your personal data when required by law, a court order, or similar process to protect our rights or comply with regulations. Your data may also be shared among Zivaako (Shaktikrupa Creations) affiliates for activities covered under this policy.

No Unlawful or Prohibited Use

You agree not to use this Website or its content for any unlawful, unauthorized, or prohibited activities as defined under applicable laws and our terms of use.

Enforcement

We may use the personal information collected to investigate, enforce, or apply our terms of service and Privacy Policy, including cases of suspected misuse or fraud.

Policy Modifications

Zivaako (Shaktikrupa Creations) reserves the right to modify this Privacy Policy at any time without prior notice. Continued use of the Website after changes will constitute your acceptance of the updated Policy. Please review it periodically.

Applicable Law

This Privacy Policy and the use of our Website are governed by the laws of India. Any legal disputes will be subject to the exclusive jurisdiction of the competent courts at Faridabad (North) Ward 6, India.

Consent and Binding Agreement

By using this Platform and providing your information, you consent to the collection, processing, and disclosure of your personal data in accordance with this Privacy Policy. This document forms a legally binding agreement between you and Zivaako (Shaktikrupa Creations).

Complaints and Grievance Redressal

Zivaako (Shaktikrupa Creations)
3rd Floor, Plot 17/18, Sai Krupa Industrial Estate,
Anjana Farm, Surat – 395002, Gujarat, India.

Email: zivako27@gmail.com