1. Eligibility for Refund or Exchange

• Only products that are different from your order or defective/damaged are eligible.
• You must provide a video showing the parcel from receiving to opening.
• Send the video to our email: zivako27@gmail.com
• Also send the video on WhatsApp to: 9316456596 / 9409119568
• We will review the video before proceeding with exchange or refund.

2. Returning the Product

• After approval, return the product to us.
• Share the tracking ID immediately after shipping for smooth processing.

3. Refund Process

• Refunds are processed after we receive and verify the returned product.
• Refunds will be credited to the original payment method within a few business days.
• Return shipping costs are borne by the customer and are non-refundable.

4. Exchange Process

• Exchanges are processed after verifying the returned product.
• You will receive the same product or a similar item if the original is unavailable.

5. Important Notes

• Return products must be in original condition and packaging.
• Non-returnable items: gift cards, downloadable products, certain personal care items.
• Sale or heavily discounted items may not be eligible for refunds.
• Using a trackable shipping service is recommended, especially for high-value items.

6. Contact Us

For any questions regarding refunds, returns, or exchanges, please reach out to us at:
Email: zivako27@gmail.com
WhatsApp: 9316456596 / 9409119568